LEGAL
Last updated: 30 March 2026
Turtek Ltd (“we”, “us”, “our”) operates the Turtle platform (turtlehub.tech). This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.
We may collect the following personal information: your name, email address, telephone number, business name, FCA registration details, and payment information. We also collect usage data including IP addresses, browser type, pages visited, and platform activity logs.
We collect information when you register for a Turtle account, subscribe to a plan, use the platform, contact us via email or our website, or book a call. We may also receive information from third-party payment processors such as Stripe.
We use your information to provide and maintain the Turtle platform, process subscriptions and payments, communicate with you about your account, provide onboarding and customer support, send service updates and important notices, improve our platform and services, and comply with legal and regulatory obligations.
We do not sell your personal data. We may share information with Stripe for payment processing, hosting providers (Cloudways) for platform delivery, and regulatory bodies where required by law. All third-party processors are bound by data processing agreements.
We implement appropriate technical and organisational measures to protect your data, including encryption of data in transit and at rest via ShellSecure, access controls and authentication, regular security reviews, and secure document sharing within the platform.
We retain your personal data for as long as your account is active and for a reasonable period afterwards for legal and compliance purposes. You may request deletion of your data at any time by contacting us.
Under UK GDPR, you have the right to access, rectify, or erase your personal data, restrict or object to processing, data portability, and withdraw consent at any time. To exercise these rights, contact us at hello@turtlehub.tech.
Our website uses essential cookies to ensure proper functionality. We also use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “last updated” date.
If you have questions about this privacy policy or our data practices, please contact us at hello@turtlehub.tech or write to Turtek Ltd.
Questions about Turtle? Email us or book a call and we will walk you through the platform.
